Terms of Use for the Moje MENDELU App

For Android and iOS

Valid from 14 October 2026

1 Operator and purpose of the app

The Moje MENDELU mobile app (the “app”) is operated by Mendel University in Brno, identification number 62156489, with its registered office at Zemědělská 1665/1, 613 00 Brno, Czech Republic (“MENDELU”). For app support, contact moje@mendelu.cz.

These terms govern the use of the app and its related features on Android and iOS. The app facilitates access to university information and services, primarily for MENDELU students, staff and alumni.

MENDELU provides the app free of charge. Users bear any costs of their device, internet connection and other services provided by their service provider. The fact that the app is free does not mean that all services it links to are also free.

2 Access to the app and signing in

The app is designed for supported Android or iOS devices and is available through Google Play and the App Store. Technical requirements are listed for the relevant version of the app. Some features require an internet connection, sign-in or appropriate user permissions.

Users must use only login credentials they are authorised to use. They must protect them from disclosure to others and, if they suspect misuse, promptly contact the administrator of the relevant account or app support.

The features available may vary depending on the platform, app version, user role or availability of connected university systems. Users manage device permissions in their phone settings; refusing a permission may restrict the feature that requires it.

3 Rules of use and rights to the app

Users may use the app in accordance with its purpose, applicable law and these terms. MENDELU grants users a non-exclusive licence, free of charge, to use the app to the extent necessary to access its features. Copyright and other rights to the app and its content belong to MENDELU or the respective rights holders.

In particular, users must not misuse other people’s accounts, obtain other people’s data without authorisation, disrupt the operation or security of the app, deliberately send false reports or upload content they lack the necessary rights to use. This does not affect users’ statutory rights to use software.

Users who discover an error or security vulnerability must report it to support. Reports must not include passwords or other data that are not needed to resolve the problem.

4 Information and AI responses

MENDELU strives to ensure that information in the app is accurate and up to date. However, some data come from connected systems and updates may be delayed. If users identify a discrepancy, they must verify the relevant data in the appropriate university system or with the responsible department.

Using the app does not change users’ academic, employment or other obligations under applicable law, internal regulations or MENDELU decisions. Displaying information in the app does not in itself replace an official decision or a prescribed method of service, unless the relevant rules provide otherwise.

Delivery of notifications may depend on the internet connection, phone settings and notification permissions. Users must therefore not rely solely on app notifications when keeping track of important deadlines and instructions.

Where the app offers an AI assistant, users are communicating with an automated system. Its responses may be inaccurate or incomplete. Users must verify important information, particularly about rights, obligations and deadlines, using official MENDELU sources or with the relevant department.

5 SOS module and emergencies

The SOS module is used to report an emergency to the university. It does not replace contacting the emergency services. In the event of an immediate threat to life, health or safety, users must call 112, or 150 for the fire service, 155 for the ambulance service or 158 for the Police of the Czech Republic. If immediate assistance is needed, users must not wait for their message in the app to be dealt with.

Users must send truthful SOS messages and must not misuse this feature. When dealing with an incident, they must follow the instructions of the responding emergency services and the relevant MENDELU safety instructions.

6 Availability and updates

The app is provided in its currently available form. Its operation may be temporarily restricted by maintenance, updates, technical faults, security measures or the unavailability of connected services. MENDELU does not guarantee uninterrupted or error-free operation; this does not affect its statutory obligations.

Users should use a currently supported version of the app and operating system. Older versions may have limited functionality or cease to be supported. Where circumstances permit, MENDELU will give users reasonable advance notice of significant planned service restrictions through the app or its website.

7 External websites and services

The app may contain links to external websites and services, including those operated by other entities. Their use may be governed by their own terms. Before using an external service, users must familiarise themselves with its operator’s rules. MENDELU does not control independent external websites; this does not exclude its liability for its own actions or obligations in providing the app.

8 Personal data protection

Information on the processing of personal data when using the app is provided in a separate document for the Moje MENDELU app, available in the app and on the MENDELU webpage on personal data processing.

9 Liability

Information displayed in the app (particularly data on studies, timetables, examinations or assessments) is for information purposes only. Only data recorded directly in the MENDELU Information System (UIS) are legally authoritative and binding.

MENDELU is not liable for app malfunctions, temporary outages, data transmission errors or harm arising from reliance on outdated or incorrect information in the app.

Both MENDELU and users are liable for their actions and any harm caused in accordance with applicable law. These terms do not exclude or limit any user rights that cannot lawfully be excluded or limited, particularly the right to compensation for harm to a person’s natural rights, harm caused intentionally or through gross negligence, and the weaker party’s right to compensation for harm.

10 Ending use and changes to the terms

Users may stop using the app and uninstall it at any time. This does not change their academic, employment or other relationships with MENDELU. Uninstalling the app does not in itself constitute a request to erase personal data; information on exercising these rights is provided in the document referred to in Article 8.

MENDELU may propose changes to these terms, particularly in connection with changes to the app’s features, applicable law or security requirements. The revised terms will state their effective date, and users will be informed in advance of material changes through the app. Changes will apply to existing users once they have accepted them, unless the law permits another procedure. Publishing revised terms does not in itself replace the user’s acceptance of the changes.

Users who do not accept the proposed changes may stop using the app without penalty. These terms are governed by the law of the Czech Republic; this does not affect users’ statutory protection. Questions and comments about the app or these terms may be sent to moje@mendelu.cz.

These terms take effect on 14 October 2026.